Return & Refund Policy

At Hairly, we want you to feel confident and happy with your purchase. If something isn't right, we're here to help.

15-Day Return Policy

We accept return requests within 15 days of delivery.

To be eligible for a standard return, your item must be in its original condition, unused, and returned with its original packaging where reasonably possible.

If you wish to return an item, please contact us within 15 days of receiving your order.

This policy does not limit any rights you may have under applicable consumer protection laws.

How to Request a Return

To start a return, please contact us at pwpaula@outlook.com with your order number and return request.

Our customer support team will provide return instructions and the appropriate return address.

Please do not send products back without contacting us first, as this may delay processing. This requirement does not restrict any statutory cancellation rights.

Return Shipping

We provide free return shipping for eligible returns.

Once your return request has been processed, we will provide return instructions and, where applicable, a prepaid return shipping label.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at pwpaula@outlook.com as soon as possible.

Include your order number and, if available, photos showing the issue.

We will review the situation and arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law.

Your statutory rights regarding faulty or nonconforming goods are not affected by our 15-day return policy.

Cancellations

If you need to cancel your order, please contact us as soon as possible.

We can generally cancel orders that have not yet been shipped.

If your order has already shipped, you may request a return after delivery under this policy or exercise any applicable statutory cancellation rights.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method, unless otherwise agreed or required by law.

We aim to process eligible refunds within 14 days of receiving the returned item or satisfactory proof of its return, subject to any shorter deadlines required by applicable law.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Non-Returnable Items

Certain products may be excluded from voluntary returns where clearly disclosed before purchase and permitted by applicable law.

These exclusions do not affect your statutory rights, including rights relating to defective or incorrectly described products.

Exchanges

If you would like to exchange an item, please contact us at pwpaula@outlook.com.

Our team will explain the available options.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have statutory cancellation rights for eligible online purchases.

These rights generally include a 14-day cancellation period following delivery, subject to applicable exceptions.

Where a statutory right of withdrawal applies, customers may notify us of their decision to cancel within the legally required period and return the goods within the additional period prescribed by law.

Refunds, including any applicable standard delivery charges, will be handled according to the relevant consumer protection laws.

Nothing in this policy limits or excludes these rights.

Contact Us

If you have any questions about returns, refunds, cancellations, or your order, please contact us.

Email: pwpaula@outlook.com

Our team will be happy to assist you.